Returns & Refund Policy

THE CHAMPKINS SHOP

At The Champkins Shop, we take great care in sourcing and curating our collection of antiques, art, homeware and decorative objects. We hope you love your purchase, but understand that occasionally you may wish to return an item.

UK Returns

We accept returns on eligible orders within the United Kingdom.

• Customers must notify us of their intention to return an item within 14 days of receiving their order.

• Once a return has been requested, customers have a further 14 days to send the item back.

• All return postage, packaging and associated shipping costs are the responsibility of the customer for change-of-mind returns.

• We strongly recommend using a tracked and insured delivery service, particularly for fragile or valuable items.

• Items should be returned securely packaged and in their original condition.

International Orders

Due to the nature of our curated collection and the logistical costs associated with international shipping, we do not accept change-of-mind returns from the United States, Canada or other international destinations, except where required by applicable law.

Please review all product descriptions, measurements and photographs carefully before placing an international order.

Vintage & Antique Items

Many of our pieces are vintage, antique, handmade or pre-owned, and may display natural signs of age, wear and character.

These characteristics are part of their individual history and charm. We endeavour to describe the condition of each item accurately and encourage customers to review photographs and measurements before purchasing.

Natural wear and imperfections clearly disclosed in product listings are not considered faults.

Damaged or Incorrect Items

If your order arrives damaged, faulty or materially different from its description, please contact us as soon as possible, ideally within 48 hours of delivery, with your order number and supporting photographs.

We will review the issue and arrange an appropriate resolution in accordance with your statutory rights, including covering reasonable return costs where legally required.

Refunds

Once your return has been received and inspected, we will confirm the status of your refund.

Approved refunds will be issued to the original payment method within 14 days of receiving the returned goods or receiving appropriate evidence that they have been sent back, where required by law.

Original standard delivery charges will be refunded where required under UK consumer cancellation rights. Any additional charges for premium delivery services are non-refundable unless legally required.

Contact Us

For return requests or questions about your order, please contact our customer service team.

The Champkins Shop

Email: [Insert customer service email]

Please include your order number and reason for contacting us.

This policy does not affect your statutory consumer rights.